For any issue or warranty problem, please contact us at contact@brosstore.fr

By e-mail, explain what happen, in which condition, you can also join pictures/videos to illustrate your words.

Do not forget to give your reference number.
  • Many warranty can be approuve/treated by e-mail with pictures and videos.
  • If you need to return the product, for a better analyse by our technician, the expeditions fees will be at your charge.
  • Once we receive your product our technician will analyze then ask the brand.

  • Depending what the brand said:
    - Warranty confirmed: we return a fixed/new product. We cover the expedition fees. 
    - If warranty does not cover the issue: if you want to get your product back to fix it/sale it, expedition fees will be at your charge.

For further informations you can contact us be phone or mail at contact@brosstore.fr

Caution: do not return any product without asking by phone/e-mail.


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