For any issue or warranty problem, please contact us at firstname.lastname@example.org
By e-mail, explain what happen, in which condition, you can also join pictures/videos to illustrate your words.
Do not forget to give your reference number.
Many warranty can be approuve/treated by e-mail with pictures and videos.
If you need to return the product, for a better analyse by our technician, the expeditions fees will be at your charge.
Once we receive your product our technician will analyze then ask the brand.
Depending what the brand said: - Warranty confirmed: we return a fixed/new product. We cover the expedition fees. - If warranty does not cover the issue: if you want to get your product back to fix it/sale it, expedition fees will be at your charge.
For further informations you can contact us be phone or mail at email@example.com
Caution: do not return any product without asking by phone/e-mail.