For any issue or warranty problem, please contact us at contact@brosstore.fr
By e-mail, explain what happen, in which condition, you can also join pictures/videos to illustrate your words.
Do not forget to give your reference number.
- Many warranty can be approuve/treated by e-mail with pictures and videos.
- If you need to return the product, for a better analyse by our technician, the expeditions fees will be at your charge.
- Once we receive your product our technician will analyze then ask the brand.
- Depending what the brand said:
- Warranty confirmed: we return a fixed/new product. We cover the expedition fees.
- If warranty does not cover the issue: if you want to get your product back to fix it/sale it, expedition fees will be at your charge.
For further informations you can contact us be phone or mail at contact@brosstore.fr
Caution: do not return any product without asking by phone/e-mail.
